At Charlotte’s Web, we understand that the journey of your purchase begins the moment it leaves our hands. That’s why we prioritize meticulous care in our shipping process to ensure your order arrives safely and promptly.

By completing your purchase, you agree to the terms outlined at checkout, which reflect our commitment to quality and service, and acknowledge that the products you buy, whether consumable or topical, may be derived from hemp. For more details, please refer to our Terms and Conditions page.

Shipping & Handling

We’re excited to highlight our FREE ground shipping* on all orders $75 and over after discounts, as well as on all subscription orders! We strive to process orders within one business day, Monday through Friday. Please note that during holidays and major promotions, you may experience slight delays, with processing taking a few extra business days.

Contiguous United States (Lower 48 & DC) 

*Note: All contiguous US orders with expedited shipping placed before 1pm MST will ship on the same business day. All contiguous US orders with expedited shipping placed after 1pm MST will ship the next business day. Expedited shipping on subscription orders will revert to “Free Standard Ground Shipping” for all contiguous US recurring subscription orders to follow.

Non-Contiguous United States (Hawaii & Alaska) 

*Note: All non-contiguous US orders placed before 1pm MST will ship on the same business day. All non-contiguous US orders placed after 1pm MST will ship the next business day. “Free 2nd Day Air” will apply to all non-contiguous US subscription orders and recurring orders to follow.

For any other Shipping & Handling questions, click here to contact our customer care team!