We want you to feel confident and in control when making a purchase from us, so here's what you need to know about our Terms of Sale and Refund Policy.

When you make a purchase with us, the full terms of your transaction will be provided at checkout. By agreeing to our terms and conditions, you acknowledge that the products you buy, whether consumable or topical, contain plant compounds from hemp oil.

FDA Evaluation 

  • Our manufacturing facilities are registered with the FDA, and our products are made according to FDA guidelines for cGMP standards for dietary supplements. As our products have not been evaluated by the FDA, we don't make specific claims about their benefits. Your decision to buy is based on your own understanding and beliefs about our products. 

Satisfaction Guarantee 

  • Assurance guaranteed: All products carry a 30-day customer satisfaction guarantee from when the product is delivered. If you are not satisfied with any of these products, simply return the unused portion of the product. 
  • Retail returns: If you've made a purchase from one of our trusted retailers, you can visit the store with your receipt within 30 days to inquire about returns. 
  • Please note: We don't accept returns or exchanges on Final Sale items and donations made through Shopping Gives. 

Damage During Shipping 

  • We test all products for quality and inspect shipments before they leave our warehouse. When your order arrives, please inspect it for any damage during shipping. If you notice any damage, please let us know within 48 hours. Be sure to provide detailed information about the damage. 

Customer Care 

  • If you have any questions or need assistance, reach out to us: 
  • Phone: 855-790-8169. 
  • Email: info@charlottesweb.com 

Your satisfaction is important to us, and we're here to support you every step of the way. If you have any questions, don't hesitate to reach out—we're always happy to help!